This service guide details the procedure for submitting an Inquiry Request to the United Arab Emirates Federal Tax Authority. It provides a structured administrative framework for all persons to seek general information and address queries related to taxation in the country. The document outlines multiple communication channels, including the EmaraTax portal, official call centre, email, virtual assistance, and physical taxpayer support centres. It specifies varying response timeframes based on the chosen channel, ranging from instant replies to two business days. The guide emphasises that this service should not replace formal E-Services applications.